Return & Refund Policy

At Covilta, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

Eligibility for Returns

• Products are eligible for return within 7 days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• Certain items such as personal care, baby hygiene products, or clearance items may not be eligible for return unless damaged or defective.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• Clear images or videos of the product and packaging may be required for verification.

Return Process

• To initiate a return, contact our support team with your order details.

• Once approved, return instructions will be shared.

• Unauthorized returns may not be accepted.

Refunds

• After the returned item is received and inspected, refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method used at checkout.

• Shipping charges (if any) are non-refundable, unless the return is due to our error.

Replacement Option

• In eligible cases, we may offer a replacement instead of a refund, subject to product availability.

Cancellation Policy

• Orders can be cancelled only before dispatch.

• Once shipped, cancellations are not possible and must follow the return process.

Contact Us

For return or refund-related queries, please contact us at:

Email: support@covilta.com
Business Name: Covilta
Country: India